Any changes to your order must be emailed to us by NOON on the FRIDAY before delivery. Changes received later may not occur until the following week.
In order for our small, family-owned business to stay healthy and running, we have the following policies:
In order for our small, family-owned business to stay healthy and running, we have the following policies:
1. Your deposit of $150 will begin service. $100 will be put into an escrow account to be applied to your final bill. Under no circumstances will this amount or any part of it be refunded if your actual charges never exceed $150. This is a minimum amount for service to begin, and cannot be applied to products beyond the initial hamper and balm.
2. If your unpaid balance comes to exceed $100 for more than 60 days, we will suspend your service and collect all supplies until the unpaid balance is paid in full. Service can resume at this time. In the case that the balance has not been paid in full in 4 weeks, we will apply your deposit towards the unpaid bill. A new deposit will have to be applied to the account to resume service.
3. We must receive notice that you are discontinuing service by the Thursday before the delivery. A $10.00 pick-up only fee will be applied to your account for this final week. Service can not be discontinued on-the-spot without incurring regular delivery charges for that week.
4. If you have an unused gift certificate balance, this cannot be refunded. After your initial $150 of service has been satisfied, up to 50% can be used towards the purchase of products - up to 3 jars of balm, and used or B-grade diapers and wraps. The balance can be held for future use or applied to another Stork customer's account.
5. All supplies must be returned to the Stork on the final pick-up after service is discontinued. Any subsequent pick-ups for left-over supplies will incur a $6.50 pick-up charge.
6. If you forget to put out your diapers for the driver, she cannot return to get them. Customers should keep diapers cool, add baking soda, and will have to wait until the following week for pick-up.
7. If we make a mistake on your order, we will fix it within 24 hours or your charges will be free or reduced. Mistakes happen. Please let us know as soon as possible, preferably by e-mail.
8. Your clean count is due each week at the time of delivery. If we do not have your clean count in time to process the week's order, we will send 50% of your standing count in the next delivery.
9. There will be a $35 charge for any checks returned due to insufficient funds. Our bank charges us if you bounce a check - please make sure ample funds are available when you send your check.
8. Your clean count is due each week at the time of delivery. If we do not have your clean count in time to process the week's order, we will send 50% of your standing count in the next delivery.
9. There will be a $35 charge for any checks returned due to insufficient funds. Our bank charges us if you bounce a check - please make sure ample funds are available when you send your check.
